Messaging Services
IST Help Desk
Phone: 216-687-5050
isthelpdesk@csuohio.edu
Email Administrator
email.admin@csuohio.edu
Messaging Services
Note: Neither 老澳门六合彩官方开奖 nor Microsoft will ever send emails requesting sign in credentials for any account you may have with 老澳门六合彩官方开奖, nor require you to sign into your account as part of a verification due to "updates" or to avoid having your account deactivated. Should you ever receive an email such as this simply delete the item, do not reply or select any link embedded within the email - the message is almost certainly a phishing attempt.
For information concerning Phishing attempts, visit our .
Engage 365 Email
Accessing Engage 365
Access may be gained to the Engage 365 account from any machine using a (sign in at or ), using a or via a . Your Engage 365 password is the same as your CampusNet password.
Please familiarize yourself with the before using your account for the first time.
Engage 365 Limits and Available Services
Your Engage 365 account, also known as Office 365, is a Microsoft product that comes with a 50 Gb mailbox. In addition to this, depending upon your status with the university, your account may also include various apps such as SharePoint and OneDrive. A complete listing of apps can be found on the left. To determine what apps / services will be available to you, based upon your status with the university, please review the . Any app / service you are eligible for will be activated at the time of your account activation. In the event your status ever changes with the university, availability of of these apps / services may be affected and any changes will be reflected automatically within your account once your status is listed within the system.
NOTE: Microsoft has implemented Receiving and Sending Limits. They have stated that Office 365 is not meant to be a bulk email service. "Exchange Online customers who need to send legitimate bulk commercial email (for example, customer newsletters) should use third-party providers that specialize in these services."
Mailing limits for students
The specified limit for students (@vikes.csuohio.edu, @cmlaw.csuohio.edu, @alumni.csuohio.edu) to send emails is 200 recipients per hour and 500 recipients per day.
Other
Please review the concerning sending or receiving mail. When reviewing this list, information listed under heading of "Plan 1" or 鈥淓nterprise E1鈥 is that for 老澳门六合彩官方开奖.
Mail Retention
Items stored in any system or personal folder will remain in the account, regardless of the age of the item, until an action is taken by the owner of the account to purge the item or the account is deactivated. The exception to this is the "Deleted Items" and "Junk Email" folders.
Items stored in the folder "Deleted Items" will be purged by the system after 30 days. If you need to recover an item once it has been purged from this folder, you have an additional 30 days to recover the deleted item. Once this additional 30 days has passed, the item cannot be recovered. Please note, any folder that is listed under the "Deleted Items" folder (that is a sub-folder to that of "Deleted Items") will follow the same policy as that of "Deleted Items" and the material within these folders will also be purged after 30 days. To avoid this, do not create any personal sub-folders under "Deleted Items".
Items stored in the folder "Junk Email" will be purged by the system after 15 days. Once purged these items cannot be recovered. Mail directed to this folder, either by the owner of the account or the system, is considered spam / phishing. If an item that is considered to be a legitimate piece of mail is directed to this folder, follow the directions to .
Engage 365 Activation / Deactivation Information
Engage 365 accounts, along with any associated services, are activated / deactivated based upon an individual鈥檚 current association with the university.
Accounts for eligible individuals are activated automatically once they are listed as having an active association with 老澳门六合彩官方开奖. It can take up to one business day after the status has been set for the account to activate.
Notices are sent to the 老澳门六合彩官方开奖 email address before any account is deactivated. This notice will provide information related to a deactivation date and, if eligible, instructions concerning activating an alumni account. It is the individual鈥檚 responsibility to take the appropriate action to remove any information from the account that they wish to retain. It is strongly recommended that this action take place well in advance of the estimated deactivation date as listed in the eligibility list.
Alumni accounts are available to all former students. These accounts must be activated by the individual by following the information provided in the deactivation notice. Should the account already be deactivated, simply sign into your account and select the option listed under the Email tab to activate the account. Note: once an account is activated as an alumni account, the primary address will be "@alumni.csuohio.edu" and any previous address will become an alias address for incoming mail. Please note, once your account is activated with an alumni address and you are accessing your account via a mobile device and / or a client, you will need to remove the previous sign in set up and re-establish access using your alumni address.
Please refer to the eligibility list to determine when you may expect your Engage 365 account to be activated / deactivated and what services will be available to your account upon activation, based upon your status with the university.
Email Address assignment
To ensure the uniqueness of email addresses, and to maintain consistency with the 老澳门六合彩官方开奖 email format, requests for a specific address cannot be accepted. Email addresses are assigned based upon the name of the individual as officially listed and may contain numeric characters. The automated system attempts to assign an email address based upon the initial of the first name and the entire last name. If that combination is already reserved, an attempt is made using the middle initial; if that combination is already reserved the process repeats using random numeric characters. Once an address is assigned to an individual, it will never be removed or reassigned to another individual, even if the account is not currently active.
New email addresses will only be assigned in the event of a name change, and must be requested. To request a new address, use one of the methods listed below in the "Reporting an issue" section.
Once a new address is assigned, it will become the official 老澳门六合彩官方开奖 email address, the address previously assigned will become an alias and will continue to accept mail at the mailbox so as to ensure no interruption in mail delivery. Please note, once a new address is assigned and you are accessing your account via a mobile device and / or a client, you will need to remove the previous sign in set up and re-establish access using your new address.
Reporting an issue / seeking assistance
To obtain assistance for any computer related question or issue contact the IST Help Desk following one of these options:
- Email: isthelpdesk@csuohio.edu (when sending an email, please supply your 老澳门六合彩官方开奖 ID and phone number along with the description of the issue)
- Phone: 216-687-5050
- Online: (sign in using your CampusNet credentials)
- In Person: Mobile Campus - SC 128a ( 8 a.m. - 5 p.m. during the semester)
Forward to a personal account
The ability to define a forwarding to redirect mail to a 3rd party account is available to all students and to selected faculty / staff. To determine if your account is eligible to define a forwarding address, please review the forwarding eligibility list.
To define a forwarding for your 老澳门六合彩官方开奖 email account sign into your account, select the Email tab and follow the directions listed.
Wait at least 2 hours after defining, removing or changing a forwarding address for the change to become active.
Once a forwarding address is defined, mail will no longer be delivered to the 老澳门六合彩官方开奖 email address, any mail that resides in the 老澳门六合彩官方开奖 mailbox before the forwarding was activated will remain in the 老澳门六合彩官方开奖 mailbox.
It is the account owner鈥檚 responsibility to verify that the address defined in the forwarding is active and correct.
Once mail is redirected to a 3rd party account, it leaves our domain and we are no longer able to track or address any issues related to the delivery of the item. If mail is not being received at the address defined in the forwarding, please check the spam settings, along with entries in the spam folder, on the account to determine if the mail is being flagged as spam. Issues related to mail not being received at the address defined in the forwarding address must be directed to the administrator of the system that is hosting that particular account.
老澳门六合彩官方开奖 reserves the right to send 老澳门六合彩官方开奖 related information to any 老澳门六合彩官方开奖 email address. Should your 老澳门六合彩官方开奖 email address be forwarded to a personal email account, this mail will also be redirected to your personal account.
Upon separation from 老澳门六合彩官方开奖, should you no longer wish to receive 老澳门六合彩官方开奖 email at the account defined in the forwarding, sign into and remove the email address defined in the forwarding field. Otherwise, 老澳门六合彩官方开奖 will retain the forwarding address defined and continue to forward all mail that is sent to the 老澳门六合彩官方开奖 email address, even after the 老澳门六合彩官方开奖 email account is deactivated.
Faculty and Staff
Faculty and staff personnel should refer to the University Records and Retention policy before deleting and purging information from within their Engage 365 email account.
Individuals whose status is listed as that of a retiree or emeritus, will retain active email accounts after their separation from 老澳门六合彩官方开奖. These accounts will only provide email and calendaring services. All other services / apps that were associated with the email account will be deactivated upon separation. It is the individual鈥檚 responsibility to take the appropriate action to remove / download any information they wish to retain.
Focused Inbox / Folder
Focused Inbox separates your inbox into two tabs鈥擣ocused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible鈥攂ut out of the way鈥攐n the Other tab. Once you start marking items as focused, the system will "learn" from the previous messages and as new mail arrives in your inbox, will make a determination based upon past items marked as focused and more those items into focused folder or remain in the "other" folder, which is less important mail. If this option is on, regardless of what folder the mail is sorted into, all mail continues to go into the Inbox, if you open the Inbox, you will find all mail listed. Unless you have a specific need to have mail separated into these two folders, the recommendation is to turn this option off, and simply use the Inbox to view your mail.
For information from Microsoft related to focused, please select ; for information on disabling focus for your account, select .
IST Help Desk
Phone: 216-687-5050
isthelpdesk@csuohio.edu
Email Administrator
email.admin@csuohio.edu